PRIVACY POLICY

At Letterfinlay Foods Ltd, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you use the Letterfinlay Smokehouse website, place an order or contact us, and how we use and protect that information.

INFORMATION WE COLLECT

When you place an order, contact us or sign up to receive emails from us, we may collect information including:

Your name
Billing and delivery address
Email address
Telephone number
Details of your order
Delivery instructions and gift messages
Communications you send to us
Your marketing preferences

Our website may also collect technical information through cookies and similar technologies necessary to operate and improve the website.

HOW WE USE YOUR INFORMATION

We use your personal information where necessary to:

Process and fulfil your orders
Take and administer payments
Arrange delivery and provide tracking
Contact you about your order
Respond to questions or complaints
Maintain our business and accounting records
Prevent fraud and maintain the security of our website
Meet our legal and regulatory obligations
Send marketing emails where we are permitted to do so

We only use personal information where we have a lawful basis for doing so, including where it is necessary to fulfil your order, comply with a legal obligation, where we have a legitimate business interest, or where you have given consent where required.

PAYMENTS

Online payments are processed through the payment services available on our Wix website, including card payment and PayPal.

We do not retain your full card details at our premises.

Customers may also place an order and make payment by telephone. Payment card details provided by telephone are used to process the payment and are not retained by us.

DELIVERY & ROYAL MAIL

To deliver your order, we provide Royal Mail with the information necessary to complete the delivery.

This may include your name, delivery address, email address, telephone number and any relevant delivery or safe-place instructions.

Your email address and telephone number may also be used by Royal Mail to provide you with tracking and delivery updates.

GIFT ORDERS

If you place an order to be delivered to another person, we will use the recipient's name, address and any other information you provide solely as necessary to fulfil and deliver the gift.

If you would like the recipient to receive tracking notifications, their email address and/or mobile number should be provided when placing the order.

MARKETING EMAILS

We may send you news, offers and information about Letterfinlay products where you have agreed to receive marketing or where we are otherwise permitted to do so.

Our marketing emails are sent through Wix and include an option to unsubscribe.

You can unsubscribe at any time using the link contained in our emails.

The ICO confirms that electronic marketing is subject to specific rules and customers must have an appropriate way to opt out.

WIX & OTHER SERVICE PROVIDERS

Our website and online store are operated using Wix.

We may use trusted third-party service providers where necessary to run our business, process payments, operate our website, maintain our accounting records and deliver customer orders.

These providers may process personal information on our behalf only where necessary for the services they provide.

PRINTED ORDERS & ACCOUNTING RECORDS

We may print order information where necessary to prepare, pack and dispatch your order.

Order and transaction information is also retained within Wix and our internal accounting system as necessary for operating the business and meeting our financial, tax and legal obligations.

We retain financial and accounting information for the period required by law. HMRC generally requires limited companies to retain relevant records for six years from the end of the financial year they relate to, with longer periods applying in some circumstances.

Other personal information will only be retained for as long as we reasonably need it for the purpose for which it was collected or where we have a legal reason to retain it.

COOKIES

Our website uses cookies and similar technologies. Some are necessary for the website and online shop to function correctly, while others may help us understand how the website is used.

Where consent is legally required for non-essential cookies, visitors should be given the opportunity to make their cookie choices. The ICO requires businesses to explain the purpose of cookies clearly and obtain agreement where required.

YOUR DATA PROTECTION RIGHTS

Under UK data protection law, you have rights relating to your personal information. Depending on the circumstances, these can include the right to:

Ask what personal information we hold about you
Request a copy of your personal information
Ask us to correct inaccurate information
Ask us to delete information where appropriate
Object to or restrict certain uses of your information
Withdraw consent where we rely on your consent

Some information may need to be retained even after a deletion request where we have a legal obligation or another lawful reason to keep it.

The ICO confirms that privacy notices should explain these rights and tell customers how they can exercise them.

CONTACT US ABOUT YOUR INFORMATION

If you have a question about how we use your personal information or would like to exercise any of your data protection rights, please contact:

Letterfinlay Foods Ltd
Units 1–4, Annat Industrial Estate
Fort William
PH33 7NA
Scotland

Email: Accounts@letterfinlay.com

Telephone: 01397 772957

COMPLAINTS

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, particularly if the way we operate the website or use personal information changes.

We recommend reviewing this page periodically for the latest version.