TERMS & CONDITIONS
These Terms & Conditions apply to orders placed through the Letterfinlay Smokehouse website. By placing an order with us, you agree to the terms set out below.
Letterfinlay Smokehouse is operated by Letterfinlay Foods Ltd, based in Fort William, Scotland.
ORDERS & PAYMENT
All orders are subject to availability and acceptance by Letterfinlay Foods Ltd.
Payment must be made at the time of ordering. All prices shown on our website are in pounds sterling and include VAT where applicable.
We reserve the right to change our prices, products and availability without notice. Any changes will not affect an order that has already been accepted and paid for.
CANCELLING OR CHANGING AN ORDER
If you need to cancel or change your order, please contact us as soon as possible.
We are happy to cancel an order and provide a refund provided the order has not been dispatched.
Many of the products we sell are fresh or perishable food items and therefore the usual cancellation and return rights applicable to some online purchases do not apply to goods which are liable to deteriorate or expire rapidly.
This does not affect your statutory rights if there is a problem with the goods you receive.
DELIVERY
We dispatch our perishable mail-order deliveries Monday to Thursday using Royal Mail Tracked 24.
Our Royal Mail collections must be arranged in advance, so orders cannot always be dispatched immediately after they are placed.
Full information about our delivery service, packaging and dispatch arrangements can be found on our Delivery Information page.
DELIVERY DELAYS
Occasionally a collection or delivery may be delayed for reasons outside our control.
If Royal Mail is unable to collect on the scheduled day, we will arrange for your order to be collected on the following available day and will let you know about the delay.
If you have any concerns about a delayed delivery, please contact us.
DELIVERY ADDRESS
Please check the delivery address carefully before submitting your order.
If you notice an error, contact us as soon as possible. If your order has not yet been dispatched, we will be happy to correct the address.
Once an order has been dispatched, we cannot accept responsibility for delivery problems caused by an incorrect or incomplete address supplied when the order was placed.
SAFE PLACE & DELIVERY INSTRUCTIONS
You may leave delivery instructions or details of a preferred safe place in the notes at checkout. We will pass these instructions to Royal Mail when arranging your delivery.
Where you specifically request that a parcel is left in a nominated safe place, responsibility for choosing a suitable and secure location rests with you.
PRODUCT AVAILABILITY & SUBSTITUTIONS
We do our best to keep the availability shown on our website up to date. However, because we work with fresh produce, small producers and seasonal products, individual items may occasionally become unavailable.
Where appropriate, we may substitute an unavailable item with a similar product of equal or greater value.
This is particularly relevant to our gift boxes and hampers, where individual varieties of products such as cheese may occasionally change depending on availability.
PRODUCT IMAGES
We make every effort to ensure that photographs and descriptions on our website accurately represent our products.
As many of our products are fresh, handmade or produced by independent suppliers, their appearance, packaging or presentation may occasionally vary slightly from the photographs shown.
Any substitution or variation will not affect your statutory rights, including your right to receive goods that are as described and of satisfactory quality.
ALLERGENS
Allergen information is provided with our products where applicable.
If you or the person receiving the order has a food allergy or intolerance and you are unsure whether a product is suitable, please contact us before placing your order.
We will be happy to provide further product and allergen information wherever possible.
GIFT ORDERS
We're very happy to send orders directly to friends and family as gifts.
If you would like the recipient to receive Royal Mail tracking updates, please provide the recipient's mobile number and/or email address when placing the order.
If you would like us to include a personal message with your gift, simply leave your message in the notes at checkout. There is no charge for this service.
If you would prefer a gift to be dispatched closer to a particular date, please leave the requested date in your order notes and we will do our best to arrange dispatch accordingly.
EGIFT CARDS
Letterfinlay eGift Cards are valid for 24 months from the date of purchase.
eGift Cards cannot be exchanged for cash and should be used before their expiry date.
PROBLEMS WITH YOUR ORDER
If an item arrives damaged, incorrect or missing, or you have any concerns about the condition of your order, please contact us as soon as possible.
We will look into the problem and, depending on the circumstances, arrange an appropriate replacement or refund.
Nothing in these Terms & Conditions affects your statutory consumer rights. Goods supplied to consumers must meet the standards required by consumer law, including being as described and of satisfactory quality.
CONTACT US
If you have any questions about an order or these Terms & Conditions, please contact us:
Email: letterfinlaysmokehouse@gmail.com
Telephone: 01397 772957